Arrest of Black Men at Philadelphia Starbucks Was ‘Reprehensible,’ C.E.O. Says

Mr. Johnson made the remarks as protesters returned to the store, a Starbucks in downtown Philadelphia. Footage posted on social media showed protesters holding placards along with chanting slogans against the company along with the police action.

Last Thursday, the two men asked to use the restroom from the coffee shop however an employee refused the request because they had not bought anything, officials said. They sat down, along with they were eventually asked to leave. When they declined, an employee called the police.

Some of what happened next was recorded in a video of which has been viewed nearly 10 million times on Twitter along with was described by Mr. Johnson as “very hard to watch.” Police officers surrounded the men along with escorted one of them out of the Starbucks in handcuffs. The different soon followed.

The men, who have not been identified, were arrested on suspicion of trespassing. however Starbucks did not want to press charges along with the men were later released, Commissioner Richard Ross Jr. of the Philadelphia Police Department said in a recorded statement on Saturday.

The prosecutor’s office in Philadelphia also reviewed the case along with declined to charge the men because of “a lack of evidence of which a crime was committed,” Benjamin Waxman, a spokesman for the office, has said.

A longer video of the episode shows the police talking with the men for at least four minutes before a white man, Andrew Yaffe, joins them along with informs the police of which the people they were about to take into custody were “not trespassing” along with were meeting him there.

Mr. Johnson, on Monday, did not directly reply to a question about whether the employee who contacted the police would certainly face disciplinary action, adding of which the idea was his responsibility as chief executive to look “broadly” at what had happened.

The company apologized on Saturday afternoon. Later of which day, while the hashtag #BoycottStarbucks was trending on Twitter, Mr. Johnson released a statement in which he called the situation a “reprehensible outcome.” He also said at of which time of which he hoped to meet the men in person along with to offer a “face-to-face apology.”

He also pledged to investigate, along with to “make any necessary alterations to our practices of which would certainly help prevent such an occurrence through ever happening again.”

“Starbucks stands firmly against discrimination or racial profiling,” he said. “Regretfully, our practices along with training led to a bad outcome — the basis for the call to the Philadelphia Police Department was wrong. Our store manager never intended for these men to be arrested along with of which should never have escalated as the idea did.”

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